Frequently Asked Questions
Please read our FAQ before sending us a message. For additional information regarding Orders, Returns, Shipping, and Warranties, visit our Terms of Sale page.
More Information about the PACT ACT can be found HERE
All shipments will require an adult signature (21+) with I.D. check upon delivery, according to law. Additionally, brick & mortar local vape shops and online retailers are both now required to collect state and local excise taxes on vaping products. Other compliance requirements include labeling and packaging, record-keeping, and State and Federal registration and reporting. Please see our State by State Breakdown of Excise Taxes for more information.
Moving forward, all shipments will require an adult signature (21+) with I.D. check upon delivery, according to law. This will incur a $7 fee at checkout. We strongly advise shipping your orders to your place of work.
We ship within the Domestic United States, we do not ship internationally.
Some states have specific laws regarding the sale and shipment of our products. If you do not see your state in the drop down menu when placing your order, that means we have currently stopped shipping to your state pending review of your state’s regulations.
Complete Vape Ban
We are unable to process and ship any orders to:
- New York
- South Dakota
- San Francisco
We only ship hardware to:
- Rhode Island
- New Jersey
Any orders containing flavored e-liquids with shipping addresses to the above locations will be removed and refunded from the order and/or the entire order will be subject to cancellation and full refund. Any other items will be processed and shipped normally. This information is subject to change at any time, we will try our best to update this as regularly as possible.
In compliance with the new PACT Act Regulations all online retailers are required to ship every order with Adult Signature. (21 years of age or older)
An adult (21+) is required to provide a valid government-issued ID to the delivery employee and sign for the package. This additional step will add a $7 fee onto every order.
We are mandated by law to send all packages with Adult Signature Required. Please do not ask us to waive the adult signature as we are lawfully unable to do so.
We highly suggest shipping your order to your place of work.
Considering that this $7 fee applies whether you buy two bottles or twenty, we highly recommend purchasing in bulk, making your savings twofold. Our low prices are designed to help you save money, and placing a larger purchase means fewer orders over time, helping you save even more.
All products listed on our website are in stock at our warehouse unless otherwise stated. Most in stock orders ship within 24-48 business hours, Monday-Friday (excluding Federal Holidays). All orders are shipped from the Vape Royalty Headquarters located in Dallas, Texas (USA).
Tracking information is provided via email for every order including international orders. Please note depending on the shipping carrier, tracking information may not be available or may show as ‘invalid tracking number’ for up to 24 hours.
While most orders are delivered on or before the estimated delivery date that is provided on the tracking number, the delivery date shown on the tracking number are only an estimate and are not guaranteed by the shipping carrier.
Most orders shipping to the USA arrive within 1-5 business days of the order shipping; excluding Federal Holidays. The transit time vastly depends on the shipping method you choose and your location. If you are in need of your order as soon as possible, we suggest choosing the fastest shipping method available during checkout.
Most products can be exchanged within a specific amount of time as long as they are unused, unopened, and in new condition, exactly how we shipped it to you. There are products that for sanitary or lawful reasons we cannot accept an exchange or return on regardless if they are in new condition which is why we encourage your to fully read the product descriptions we provide, carefully look at the product images, and contact us if you have any questions prior to placing your order. To determine if the product you have purchase can be exchanged or returned, please visit our returns page.
Each manufacture determines if warranty their products and if so, how their warranty on their products are handled. As long as the manufacture of the product you have purchased warranties that product, we can guide you through the steps in warranting your product if you find it is defective. While many warranties are handled through us, some manufactures require warranties be handled directly through them, in which we will inform you when you contact us.
Prior to contacting us regarding a product warranty, please visit our warranty page to ensure the product in question is warrantied by the manufacture. Some products, such as e-juice do not come with a manufacture warranty. In these cases we suggest contacting the manufacture as in some cases the manufacture (and this is especially true for e-juice manufactures) will work with you directly to warranty their product as a courtesy.
Your email is important to us. Our customer support team replies to emails in the order they are received Monday-Friday 10:00am-5:00pm PST excluding Federal Holidays. Due the high-volume of incoming daily emails submitted by customers like yourself that have question and need help from our support team, it may take up to one full business day to receive a response.
We do ask that you avoid sending multiple emails and instead wait for a reply from one of our representatives. All emails submitted through our contact form are received by our customer support representatives in a rotation. Submitted multiple emails results in multiple representatives receiving one of the emails you have submitted or in some cases it results in triggering our spam filter. Both of which causes a delay in response time.
We appreciate your patience and look forward to hearing from you.