Once a completed order is received, our system will place an authorization of your form of payment in the amount of your order total. Your card will be charged . We reserve the right to refuse any order in our sole discretion. Please ensure you enter the correct billing and shipping address and confirm all of the item and item quantities are correct prior to placing your order.
All products listed on our website are in stock at our warehouse unless otherwise stated. We do not drop ship any of our products. In the rare event that an item you ordered is not available due to an inventory discrepancy, we will promptly email you and give you the option of choosing an alternative product as a replacement or offer you a refund.
We work hard to accurately describe our products and photograph our merchandise, however, Goods may vary slightly from those images. From time to time, manufactures make changes to their packaging, their products, and what item are included without our prior notice. We make every effort to display, as accurately as possible, the colors of our products that appear on the website. The color and shade of the items depend on your monitor or device and it’s settings as well as the lighting in which our photographers photograph the products, therefore, we cannot guarantee that the color you see will be accurate with the color of the item.
Some manufactures may include compatible hardware with their products that vary in color. An example would be (but not limited to) tanks and drip tips. The color of the tank you have ordered will be the color of the tank you receive. However, the color of drip tip may not be the same color as the drip tip in our product photo. Some manufactures include drip tips in various colors at random. Most of the time, we have no way of knowing which products will have included hardware that vary in color as we don’t open each item prior to shipping them. And while you may be set on receiving the drip tip in the same color as the product photo, we cannot guarantee what color drip tip will be included with your tank.
We may also occasionally display images of the same product in a different color or in a group photo in second image, third image, fourth image, etc. The product and color of the product you will receive will always be what’s shown in the first product image and what is listed in the product title and description. We may also show other products that are not included but may be purchased separately as they are compatible. Always check the product description for an accurate list of all pieces included with the product. All images of Goods that appear on Vape Royalty® are for illustrative purposes only.
Age Verification (USA Customers Only)
As of August 8th, 2016, all online vendors of e-cigarette products, under both state and USA federal law are required to verify the recipients age and confirm that they are of legal smoking age prior to shipment of their order. Vape Royalty® does and will adhere to these laws and have contracted a third party age verification company, Veratad Technologies, LLC, to comply with such laws. In other words, we verify all customers are of legal smoking smoking age for their state prior to shipping their order. This applies to all orders shipping to a USA address.
Furthermore, California State Regulation requires distributors/sellers of vape products must call the customer via phone after 5pm PST, confirming the order, prior to shipping the vapor products. If the customer is unavailable, leaving a voicemail is acceptable. This regulation was passed to ensure the order has not been made by a minor/person under the age of 21.
Vape Royalty® is committed to selling all of our products to adults of legal smoking age. We have contracted a non-affiliated third party age and identity verification company, Veratad Technologies, LLC, to ensure our customers are of legal smoking age and our orders are shipped to the stated recipient.
Veratad Technologies AgeMatch Age Verification service uses an age verification solution that responsibly compares our customer’s data against billions of records from multiple trusted data sources to accurately verify their age. This service is specifically designed to both validate and protect each and every individual’s identity while maintaining the highest level of consumer privacy when processing online transactions.
While some may find this process invasive, it is very similar to entering in accurate billing information when verifying a credit/debit cardholder. In addition, the information Veratad uses to identify you is not different than searching public records that already exist in your name. Please understand that this is the law for all online e-cigarette retailers with the end goal being preventing individuals younger than the legal smoking age from purchasing e-cigarette products. Your information is 100% secure with Veratad’s secure 256bit encryption technology ensures the safest possible delivery of the information you provide online. Veratad DOES NOT store, share, or sell your sensitive personal information or data. This ensures unauthorized parties cannot gain access to your sensitive personal information.
A very small percentage of shoppers may not be verifiable due to limited availability of publicly available information contained within the AgeMatch databases. This is common with individuals who have limited amount of assets and/or contracts in their name such as renting/owning a home that is in your name, having a phone and/or utilities in your name, etc. In the event, we cannot verify you, we will reach out immediately for additional verification (generally a government issued photo ID with the picture and ID # blacked/blurred out).
Please ensure you enter your information accurately and truthfully. If all of the information you entered is accurate and Veratad is unable to verify your age during checkout, it is important to send us the required documents we request as soon as possible to prevent a delay with your order. Failure to provide accurate and truthful information will result in a mismatch and Veratad will not be able to identify you correctly, thus causing your order to be cancelled or delayed until your identity is verified.
Vape Royalty® currently accepts Visa, MasterCard, and Discover credit cards. Once an order is completed, our system will place an temporary authorization of your form of payment in the amount of your order total. Once your order ships the temporary authorization that was placed on your card when you placed your order will convert into a posted transaction.
By submitting your order, you represent and warrant that you are authorized to use the designated credit card and authorize us to charge that credit or debit card in the amount of your order (including taxes and shipping). If the credit card cannot be verified, is invalid, or is otherwise not acceptable, your order may be suspended or cancelled automatically.
Pending Charges (Temporary Authorizations)
Temporary authorizations occur when a merchant tests to confirm that your credit/debit card is valid, has sufficient available funds/credit in the amount of the order transaction, and verifies the billing address. The amount of the transaction will been deducted from your available credit by your card issuer. With temporary authorizations, the funds that are ‘deducted’ do not actually leave your account and the funds are not sent to us. The deduction you see on your account is a hold placed on those funds by your card issuer and they do this assuming the merchant (us) that inquired about that amount will charge your card and collect it the funds.
Only and if we charge your card does a temporary authorization convert into a posted transaction in which the funds are sent to us. But if we have a problem with your order and we never run your card (example: you don’t pass age verification and don’t submit the required documents we ask for) the temporary authorization will expire and the temporary charge (the amount put on hold by your card issuer) will be released and those funds will be available again in your account.
In summary, you place your order and a temporary authorization is created on your credit/debit account. A temporary authorization tells us that the card is valid, has enough credit to fund the order, and verifies the billing address you entered matches what your card issuer has on file for you. Your card issuer puts those funds on hold for the amount of your order. We ship your order, our system charges your card, then the funds are sent to us.
Order and Payment Issues
There are incidents during checkout where the order doesn’t go through such as the billing address you entered doesn’t match what your card issuer has on file for you. Each time you place an order with the incorrect billing address, it will create a temporary authorization on your card because in order for our system to verify your billing address, a temporary authorization must occur. When authorizing a card, you cannot verify one thing without verifying the other 3. Card issuing systems are a one trick pony. Banks use state of the art security software that’s ever evolving but the basic functions of authorizing and charging cards are old and outdated. Verifying all 3 involves; verify the card is valid, verify the card has sufficient funds, and verify the billing address you entered matches the address your card issuer has on file for you.
If your order is not going through due to the incorrect billing address, please verify you entered your billing address correctly. If you believe the billing address you entered is the same address your card issuer has on file but your order still won’t go through, please call your card issuer. Many people believe there is an issue with our system when they receive a billing address error, however, your card issuer is who tells us if what your entered as your billing address is correct. If your card issuer tells us the address is not a match, we cannot call your card issuer and ask what the correct address is. Banks and credit card companies do not release this information to anyone aside from the card holder for security purposes. It is your responsibility to ensure the billing address is correct. As long as the billing address isn’t correct, you won’t be able to submit your order without receiving an error, thus preventing your order from being placed.
Please note when you change your address for your credit/debit card by logging into your account online, this only changes your online account address. It does not change the address of where your statements are sent. The address where your statements are sent is the address your card issuer is using to match against the billing address you entered during checkout. This can be tricky because most people use paperless statements, which is why if your order cannot be completed due to the billing address not matching, call your card issuer and verify the address they have on file for your account.
If you receive a billing address no-match error during checkout, a temporary authorization is made regardless if your order goes through or not. Now say on your first attempt on placing an order you receive a billing address error, then you call your card issuer and corrected the billing address, and your second order attempt was successful. This would result in 2 temporary authorizations on your account. This is because the first order attempt that was unsuccessful created a temporary authorization and the second order that was successful also created a temporary authorization. We have no control over this and has been a topic in the financial industry for years as to why card issuers don’t take measures to avoid these issues from happening. The card issuers however feel that their system does not know the difference between you placing 2 orders from the same company for the same amount vs. your first order had a no-match billing address error and only the second order was valid.
But as stated before, temporary authorizations are not charges, the are temporary and will expire (generally within a few days), and the funds haven’t actually left your account. What will happen is since only 1 order came through successful on our end, we ship your order, and charge your card for that one order. The other temporary authorization that occurred due to the no-match billing address will expire and your card issuer will release the hold on those funds back into your account. To multiple temporary authorizations, it is best to call your card issuer prior to placing your order to ensure they have the correct address on file for you, especially if you moved within the last year or so.
You might be wondering why don’t we just charge your card to begin with rather than authorizing your card during checkout and then charging it once your order ships. Reason being is if there is an issue with your order, part of your order is unable to be fulfilled, you don’t pass age verification and don’t send us the required documents, etc, you are not left waiting for us to refund you. Say we charged your card when you placed an order, your billing address didn’t match, you didn’t call your card issuer to verify your address, and instead kept pressing submit. Or say the page was loading slowly and you thought the order didn’t go through so you kept pressing submit. This could result in many charges. You would then need to contact us, we would need to sort out which order is valid and which charges need to be refunded. Then the time it takes for a refund, the time it takes for your card issuer to post the refunded funds to your account, all of which could have been avoided if we authorized the card at checkout and charged the card only for the valid order. By only authorizing your card at checkout, any additional temporary authorizations will expire and your card issuer then will release the funds back into your account.
Fraud Detection and Prevention
All orders placed with Vape Royalty® are ran through our Fraud Detection and Prevention system in which data is plotted and analyzed across multiple matrices. Some of that data includes purchase history such as previous patterns and tendencies on purchases, geographic location, IP address, verified address history, etc. We reserve the right, in our sole discretion, to reject or cancel any order at any time which we deem as a potentially fraudulent transaction. We may also refuse any orders in which the identity verification provides a connection with a previous credit card dispute.
Vape Royalty® does not tolerate fraudulent nor attempted fraudulent orders and we will prosecute to the fullest extent of the law. Placing an order and claiming you did not when we have evidence for all orders placed through our website or using a stolen bank or credit card, both leave us no other choice. We have absolutely no problem contacting our industry-recognized attorneys on retainer and pressing charges for Identity, Bank, and Credit Card Fraud which are serious crimes. Prosecuted criminals face some of the most severe jail sentences allowed and we provide this information publicly in addition to sending a update reports to the criminals current employer.
Order Cancellations and Changes
To ensure prompt delivery, we quickly process and ship all orders. Most orders are shipped within 30 minutes of the order being placed during normal business hours, and most are prepared for shipment within only a few minutes. We advise you review all of your order details to ensure the item(s), item quantities, and shipping is correct prior to placing your order as in many cases, we do not receive the email until after the order has been shipped due to the high volume of incoming emails.
In the event you would like to modify, change, and/or cancel an item(s) from your order, please make this request immediately by using our contact page. Our customer service hours of operation are Monday-Friday 9:00AM -5:00PM PST excluding Federal holidays, however, our warehouse and shipping hours vary, therefore, orders placed on Federal Holidays, weekends, and outside of our customer service hours of operation generally cannot be modified, changed, and/or cancelled.
Once an order has been prepared for shipment, it cannot be modified or cancelled. As such, we cannot guarantee that your order can be modified, changed, and/or cancelled. If your order has already been prepared for shipment at the time in which we receive your email and your order is unable to be modified, changed, and/or cancelled, our customer care team will assist you in finding an alternative solution if applicable.
Signature Delivery Confirmation
All orders placed with a product total (excluding shipping) over $100 dollars USD will be shipped with Signature Delivery Confirmation. This is an additional service that we provide to ensure you receive your package and to protect your order from being delivered and left unattended, given to a neighbor, or accidentally being delivered to the wrong address. Signature Delivery packages are carefully controlled and monitored which significantly decrease the odds of your package getting lost during transit and eliminates the odds of your package being stolen once delivered. If you would like to request that your package does not have Signature Delivery Confirmation, please contact us and more than likely we will be able to waive this complimentary service that we provide, however, please advise Vape Royalty® will not be held liable for stolen packages stolen after it leaves our facilities.
Will Calls / In Store Pickups
The thought of being able to pickup your order and start using what you ordered all in the same day is appealing, especially if you’re local. We know how much you want your stuff which is why we make every effort to ship your order in a timely matter, most of which are shipped within 24 business hours. But unfortunately, we are not setup for retail brick and mortar sales and offering this type of service with the volume of orders we ship daily would cause delays within our shipping department.
Domestic Shipping (USA)
All items are shipped via the shipping carrier you have selected. Orders shipping to AFO/FPO/DPO addresses and P.O Boxes are accepted. Depending on the value of your order, we may ship your order signature required. We offer free shipping within the United States on all orders over $100USD. If your order was eligible for free shipping and you selected free shipping as your shipping method, your tracking number will include the carrier we have chosen for your order.
International Shipping (International/ Outside of USA)
All items are shipped via the shipping carrier you have selected. We may contact you if your order requires the packages to be broken up into multiples (example: some countries do not allow single packages with a large volume of e-juice bottles).
We work closely with various shipping carriers to ensure we are able to deliver to just about every country in the world, safely and securely with ease, however, it is still your responsibility to verify that you are located in a country that allows incoming shipments of vapor and electronic cigarette products. Country laws in regards to vapor products are constantly changing, therefore, it is your responsibility to only order products that are legal in your country. If you are unsure what product you can import, we advise you call your local customs authority to verify.
Vape Royalty® will not be held liable for any for packages or items held, seized, or refused by customs. And as the customer, you are liable to pay any inbound duties and taxes which your local customs authority deems appropriate. We advise that you confirm your country’s laws prior to placing your order.
Transit Time (USA)
All orders are shipped from the Vape Royalty’s warehouse located in Dallas, Texas (USA). Most orders arrive within 1-5 business days of the order shipping; not including Federal Holidays. The transit time vastly depends on the shipping method you choose and your location. If you are in need of your order as soon as possible, we suggest choosing the fastest shipping method available during checkout.
We make every effort to ensure your order ships out as soon as possible, however, we cannot determine when you will receive your order as we have no control over shipping carrier delivery transit times. We can only give you an estimate that is provided to us. If you have received a tracking number, please 1 full business day for the shipping carrier (example: USPS) to update the status in their system as your tracking number may show as ‘invalid tracking number’ for the first 24 hours of your order being shipped.
Transit Time (International/ Outside of USA)
We ship to almost every country in the world and do our best to ensure orders are shipped and delivered as soon as possible. Due to each countries custom regulations, we unfortunately cannot guarantee or estimate arrival dates for packages shipped internationally. We strongly advise choosing DHL as the shipping carrier as they are the fastest international shipping method available. We also suggest you check your tracking number often for the most up to date information and most accurate estimated delivery date for your package.
Please verify the shipping address is correct during checkout, prior to placing your order. Once a package has been marked as shipped, there is no way to change the shipping address. The shipping address you provided during checkout is the shipping address your order will be shipped to. We do not verify shipping addresses prior to shipping the package. Vape Royalty® is not responsible for incorrectly provided addresses, undeliverable packages, and/or unclaimed packages.
If your package is returned back to us due to an incorrect shipping address, failure to pickup your package from the post office (unclaimed), refused (return to sender), or if the shipping carrier is unable to deliver your package (Example: you were not available to sign for your package), you are responsible to contact us (with the correct address to re-ship your package if applicable) and you are responsible for paying the shipping to re-ship your package. If you do not wish to pay for the shipping to re-ship your package, the cost of the return shipping will be deducted from the refund amount regardless if you were offered free shipping once we receive the parcel (package) back. This means if you order included free shipping, we will deduct the shipping cost we originally paid to ship your package from your refund.
Damaged, Missing, & Incorrect Items
In the case that an item(s) is missing from your shipment or you have received damaged item(s) within your shipment, you have 3 business days from the delivery date on your tracking number to contact us. When contacting us, please ensure you send us your order number, a detailed description of what the incident you are contacting us regarding, and include clear and visible pictures. If we need any further information, we will request it in our reply.
If you receive an incorrect item(s) if you open the item, test the item, tamper or break the seal on the e-juice, etc, we will not be able to exchange it for the correct item. Our mistake in shipping an incorrect item does not give you an excuse to use an item that you do not plan to keep or wish to return for the correct item. All incorrect item(s) must be received back in new, unused, undamaged, and in brand new condition; no exceptions.
Contacting us after 3 business days from the delivery date on your tracking number are subject to availability and we’ll do our best to work with you in finding a solution.
Exchange / Returns
Our goal is to ensure every customer has a great experience shopping with us. We want you to be satisfied with your order and we try to make every effort to ensure customer satisfaction. We work hard to accurately describe our products and photograph our merchandise. Please see below for additional details about what can be returned and exchanged prior to placing an order.
E-juice is very subjective. There’s not much difference in having a room full of people test out a dessert and asking everyone their opinion. What one or many may adore, you may not. The process of finding a new juice is similar to taking a chance at a restaurant you’ve never been to and ordering an entree you hope you’ll love. A lot of searching, researching, and trying new e-juices goes into finding your go to flavors. While we understand the frustration of purchasing a juice you may not adore or even flat out hate, unfortunately we cannot accept returns or exchanges on e-juice. Once an e-juice is opened, there is not much we can do with it. And that brand new bottle of e-juice that you tried and hated might have been a brand new bottle of e-juice that a different customer tried and loved. Regardless the juice was unopened or tried, it’s unsanitary and against the law to resell a bottle of juice that was previously shipped to a customer. While we would love to be able to exchange a juice you don’t like for a different juice, but there’s no guarantee that you’ll like the replacement you have chosen and it would be impractical for us operate this way. Should you have an issue with an e-juice you have purchased from us, you are welcome to contact the manufacture directly as they may solely be able to better assist you in finding a solution. And generally, e-juice manufactures are very good about helping customers if you contact them directly. As for us, we cannot accept returns or exchanges on e-juice due to strict sanitary and hygienic regulations. All e-juice purchased from Vape Royalty® are final regardless if the item(s) you’d like to return or exchange is in new, used, opened, etc condition.
Coils and Cartridges
The lifespan of a coil and cartridge (example: pod system cartridges) is based on many variables and factors; the e-juice (example: sweet and creamy juices tend to gunk/clog coils), how well the coil is primed before use, the wattage you vape at, the temperature you let your coil get to, if the coil becomes dry when vaping, how often you vape, if you inhale hard enough to continuously wick your coil, if you allow your coil cool down in between vaping, if you ‘chain-vape’, etc. It’s also very easy and common to not realize minor mistakes your making that are causing your coil to become damaged faster. In addition, some coils have very short lifespans in general where other brands tend to have a longer lifespan. It’s also impossible to determine what the issue was that caused the coil to prematurely go bad whether it be improper care/use or the nature of that particular coil or cartridge. All coils and cartridges sales that were purchased individually and coils and cartridges that were included with a different item from Vape Royalty® are final regardless if the item(s) you’d like to return or exchange is in new, used, opened, etc condition.
From assembling our bling vape kits, to custom crystallizing a vape, none of the vape bling we carry is purchased by the box and resold. All of our vape bling items are made to order. This means once you place an order, our custom bling department custom creates the item(s) you ordered specifically for you. For this reason, cancellations, returns, and/or exchanges are not accepted for custom bling items. All custom bling items purchased from Vape Royalty® are final regardless if the item(s) you’d like to return or exchange is in new, used, opened, etc condition.
For hygiene and personal safety of our employees and customers, we do not accept exchanges or returns on drip tips. All drip tips purchased from Vape Royalty® are final regardless if the item(s) you’d like to return or exchange is in new, used, opened, etc condition.
We cannot determine if a battery has been used, therefore, we do not accept exchanges or returns on batteries purchased individually, batteries included in a kit, batteries included with a mod, and/or batteries included with a different item. All batteries purchased individually, batteries included in a kit, batteries included with a mod, and/or batteries included with a different item from Vape Royalty® are final regardless if the item(s) you’d like to return or exchange is in new, used, opened, etc condition.
For all items purchased that are not outlined above, at our desecration, you may return and/or exchange an item that is eligible to be returned and/or exchanged within 15 (fifteen) days of your tracking number stating your package was delivered. To request a return or exchange on a item, you must contact us using our contact form within 15 (fifteen) days of your tracking number stating your package was delivered. Our customer service department will give you further instructions and may ask you questions regarding your return or exchange. Vape Royalty® does not issue pre-paid shipping labels and does not pay for the return shipping cost on item(s) being returned and/or changed. When shipping an item(s) back for a return and/or exchange, we strongly recommend you choose a shipping method that includes a tracking number and you keep your return tracking number for your records as Vape Royalty® will not be held liable for those that get lost in transit.
Once we receive the return and/or exchange, our returns department will carefully inspect the return. All item(s) must be packaged carefully and received back in new, unused, undamaged, resellable, and in brand new condition. Items will not be refunded and/or exchanged until we have received the item back and determined it was received in new, unused, undamaged, resellable, and in brand new condition. All returns and exchanges are subject to a 15% re-stock fee which will be deducted from your refunded total.Do not ship the return/exchange back without bubble wrapping the item(s) and ensure the item(s) you ship back do not move inside the box or package. Failure to carefully and thoughtfully package the item can result in the item being damaged in transit in which damaged items will result in a refusal us accepting the item(s) for return.
We will not accept a return and/or exchange for an item if you have opened the item, tested the item, tampered with the item, etc. This includes items that have been tested and “cleaned”. If we find that the item received is not in new, unused, undamaged, resellable, and in brand new condition, we will notify you and will ship/return the item back to you at your shipping expense only meaning only if you pay the return shipping will the item be returned. Items received that are not in new, unused, undamaged, resellable, and in brand new condition in which the customer refuses to pay for the return shipping within 30 (thirty) days of us receiving it will be considered abandoned and discarded.
If you are unhappy with an item that we can not offer a return and/or exchange on, we suggest you contact the manufacture directly as they may solely be able to better assist you in finding a solution. Please advise that regardless of the manufacture’s comments or direction, we do not assist with warranties and/or exchanges between you and the manufacture. And while we cannot accept exchanges or returns on these items, we always appreciate your feedback. Your feedback is important to us, as it gives us a better insight on what to offer, what to bring in, or what to stop offering.
Warranties on products are offered by the manufacture in which the manufacture determines how the warranty is handled. Example: Some manufactures require the customer to contact them directly. Other manufactures allow us to handle the warranty (and then handle the warranty with them after). Some of the products we offer do not come with a warranty from the manufacture. Warranty information is listed on each product listing on our website. Please see below for additional details.
Manufactures of e-juice do not offer a manufacture warranty through their distributors, therefore, Vape Royalty® does not offer a warranty on e-juice. Taste, flavor, etc are all subjective and do no limit or restrict the product’s function.
Vape Royalty® does not offer a warranty on e-juice. We do not warrant that the quality of the e-juice, services, information, or other material purchased or obtained by you, that it will meet your expectations. Should you have an issue with an e-juice you have purchased from us, you are welcome to contact the manufacture directly as they may solely be able to better assist you in finding a solution. And generally, e-juice manufactures are very good about helping customers if you contact them directly. Please advise that regardless of the manufacture’s comments or direction, we do not assist with warranties and/or exchanges between you and the manufacture. All e-juice sales from Vape Royalty® are final regardless if the item(s) you’d like to return or exchange is in new, used, opened, etc condition.
Coils and Cartridges
Manufactures of coils and cartridges do not offer a manufacture warranty through their distributors, therefore, Vape Royalty® does not offer a warranty on coils and cartridges. This includes coils and cartridges you purchased in a pack, and coils and cartridges that are included with a different item such as set or kit (example: coils and cartridges that come with a tank or coils and cartridges that come with a vape kit). The lifespan of a coil and cartridge (example: pod system cartridges) is based on many variables and factors; the e-juice (example: sweet and creamy juices tend to gunk/clog coils), how well the coil is primed before use, the wattage you vape at, the temperature you let your coil get to, if the coil becomes dry when vaping, how often you vape, if you inhale hard enough to continuously wick your coil, if you allow your coil cool down in between vaping, if you ‘chain-vape’, etc. It’s also very easy and common to not realize minor mistakes your making that are causing your coil to become damaged faster.
Furthermore, taste, flavor, etc are all subjective. Some coils have very short lifespans in general where other brands tend to have a longer lifespan. It’s also impossible to determine what the issue was that caused the coil to prematurely go bad whether it be improper care/use or the nature of that particular coil or cartridge. Vape Royalty® does not offer a warranty on coils and cartridges purchased individually and coils and cartridges that were included with a different item. We do not warrant that the quality of the coils and cartridges, services, information, or other material purchased or obtained by you, that it will meet your expectations. Should you have an issue with coils and cartridges you have purchased from us, you are welcome to contact the manufacture directly as they may solely be able to better assist you in finding a solution. We do not warrant that any errors in the Services will be corrected. Regardless of the manufacture’s comments or direction, we do not assist with warranties and/or exchanges on on coils and cartridges between you and the manufacture. All coils and cartridges sales that were purchased individually and coils and cartridges that were included with a different item from Vape Royalty® are final regardless if the item(s) you’d like to return or exchange is in new, used, opened, etc condition.
Manufactures of drip tips do not offer a manufacture warranty for hygiene and safety purposes, therefore, Vape Royalty® does not offer a warranty on drip tip. All sales from Vape Royalty® for drip tips do not include a warranty, therefore, all drip tips sales purchased from Vape Royalty® are final.
We cannot always determine if a battery has been misused, therefore, Vape Royalty® does not offer a warranty on batteries purchased individually, batteries included in a kit, batteries included with a mod, and/or batteries included with a different item. We do not warrant that the quality of the batteries, services, information, or other material purchased or obtained by you, that it will meet your expectations. Should you have an issue with batteries you have purchased from us, you are welcome to contact the manufacture directly as they may solely be able to better assist you in finding a solution. We do not warrant that any errors in the Services will be corrected. Regardless of the manufacture’s comments or direction, we do not assist with warranties and/or exchanges on on batteries between you and the manufacture. All battery sales purchased individually, batteries included in a kit, batteries included with a mod, and/or batteries included with a different item from Vape Royalty® are final regardless if the item(s) you’d like to return or exchange is in new, used, opened, etc condition.
For all items warranty eligible items purchased that are not outlined above, please contact us using our contact page. Please include your order number, the item that is defective, and a detailed summary of what the defect is in item that is defective. Our customer service department will give you further instructions and may ask additional questions if needed and required by the manufacture for the warranty. Please advise warranties on products are offered by the manufacture in which the manufacture determines how the warranty is handled and what information is required to approve the warranty. Some manufactures also require the warranty be handled through them in which you will need to contact the manufacture directly. Regardless, we will give you the information you need and help you as much as we can to ensure your defective item in warrantied for all items that include a manufacture warranty and are still under warranty.
To check if you item is still under warranty, you may visit the manufactures website and/or contact them if it is not listed. Many times, if a product includes a warranty, a warranty card is included in the product packaging. It is also important that you register your item with the manufacture as some manufactures require you do so for them to honor the warranty they offer regardless if the warranty is handled us or by them directly.
Depending on the manufacture, you may not be required to return the item that is defective in which you will be required to send a detailed video to us. In this case, we will let you know what needs to be shown on the video in order for the manufacture to warranty the defective item. For items that are required to be shipped back to us, we still may require you send us a video to ensure the item is defective. When shipping a defective item back, we strongly recommend you choose a shipping method that includes a tracking number and you keep your return tracking number for your records as Vape Royalty® will not be held liable for those that get lost in transit. Vape Royalty® does not issue pre-paid shipping labels and does not pay for the return shipping cost on defective items as the manufacture only replaces the defective item itself. We will, however, at our expense pay to ship the replacement of the defective item to you.
When you make a purchase from VapeRoyalty.com, you will be required to create an account. You are responsible for maintaining the confidentiality of your password and restricting access to your password and account. You further agree to accept responsibility for all purchases and activities that occur under your account.
WARNING: Products sold on this site contain nicotine, a poisonous and addictive substance. Products sold on this site are only intended for committed smokers of legal smoking age and not by non-smokers, children, women who are pregnant or may become pregnant or any person with an elevated risk of, or preexisting condition of, any medical condition which includes, but is not limited to, heart disease, diabetes, high blood pressure or asthma. If you use a product purchased from us and experience any side effects or possible side effects, stop using the product immediately and consult a physician.
Products sold on this site (a) may be poisonous if orally ingested, (b) are not smoking cessation products and have not been tested nor guaranteed as such, (c) have not been evaluated by the Food and Drug Administration, (d) are not intended to treat, prevent or cure any disease or condition, (e) should be kept out of reach of children and pets, and (f) may contain some or all of the following ingredients; Propylene Glycol and/or Vegetable Glycerin, Nicotine, Distilled Water, Alcohol, Acetyl Propionyl, Acetoin, and Flavorings. If you are allergic to any of the E-Liquid ingredients listed above, are pregnant or breast feeding, have high blood pressure or a heart condition, diabetes or asthma please consult your Physician first before using any eJuice products.
If you think someone has been exposed to an e-cigarette or liquid nicotine, call your local poison center at 1-800-222-1222 immediately.
CALIFORNIA PROPOSITION 65 – WARNING: This product contains nicotine, a chemical known to the state of California to cause birth defects or other reproductive harm.
By purchasing this product from our Site you are agreeing that you are aware of what these products contain and you accept and agree you are using these products at your own risk and Vape Royalty will not be held liable for any damage.